KELLY BIO/GUIDELINES FOR HUMAN RELATIONS
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- Communicate well.
- Explain your situation, your proposed solution, and how accomplish the solution.
- Always explain the Why, How, When, Where, Who as best as possible when telling people to do something, or don't do something, or what's right, or what's wrong.
- Explaining the conditions and assumptions allows the listener to adapt the concept to their frame of reference. Also, short-sightedness is revealed before developing a concept too far.
- Communication should be precise, concise, comprehensible, and revealing.
- Listen.
- Try to understand people and the essence of their comments and questions.
- People like being understood and frequently don't give enough information to be understood.
- Read between the lines.
- Don't interrupt.
- Be Enjoyable
- Even if the other person is not being enjoyable.
- Try to anticipate the reaction of your audience and keep the air light with positive disposition and provide helpful comments.
- Explain explicitly.
- Do not imply.
- Develop technical and prose explanations of concepts.
- Short familiar phrases are easier to understand and transmit.
- Long winded technical explanations are required to fully understand.
- Ask good questions.
- There are such things as bad questions; and it's better to discover the good questions than seeking an answer to an ill-formed question.
- Answers to good questions are usually much simpler and comprehensive than answers to bad questions.
- Break a problem down into its components.
- Avoid yes/no questions unless you want a very short answer
- Follow-up
- People forgetting is not a waiver for failure.
- Try to answer your own questions.
- There should be resources to answer questions.
- Ask how to find an answer.
- Don't hypothesize much or create what-if scenarios.
- Get actual feedback.
- Stay to the tasks that matter.
- It is better to interpolate than extrapolate.
- Propose a solution if you bring up a problem.
- There are far too many problems and what we really need are solutions.
- Be realistic.
- There will be a test.
- A person will complete a task regardless if they have the resources they need, and the results are predictably not ideal.
- Complexity breeds more complexity.
- Talk it out.
- Explain an idea or solution out loud instead of just thinking about it.
- Helping people typically only requires listening to them so they have a chance to formulate their ideas into words.
- Don't bring ideas up the chain that didn't sound good out loud or you are hesitant to repeat to other people.
- Don't throw people under the bus.
- You are probably wrong and the problem is much closer to home.
- People make mistakes, and that is okay.
- Bring people up instead of putting them down.
- Avoid superiority complexes, inferiority complexes, and large swings of emotion.
- Stay even keeled and peachy keen.
- Accomplishing a goal is great, but you're stuff will likely break or it contains a logical flaw that existed from conception. Keep your head in the game. Your actions speak more than your words.
- Nothing is really that bad or buggered up. Solutions are typically very simple and elegant, and it is important to seek the answers with a positive attitude.
- Give credit where credit is due.
- The more the merrier.
- Admit when you are wrong.
- People like it when you tell them they were right and you were wrong.
- Be lucky (below statements developed from linked article.)
- See serendipity everywhere. Every moment is rich with lessons. Everything you learn is useful somehow.
- Prime yourself for chance. Look to your network and keep expanding it. Keep an open mind. Don't judge too soon or too concretely. Avoid neuroticism; the tendency to experience negative emotional states like anxiety, anger, guilt, and depression.
- Relax a bit. Provide a comfortable environment to share ideas. There are hidden opportunities everywhere.
- Say yes. Try new things. Supporting another person creates a team, which is more valuable than creating a negative persona.
- Embrace failure. The greatest learning opportunities are born from failure.
- Plan for failure and forgetting everything.
- Get your ducks in a row so when failure happens you have resources to remedy the problem and remember why things were done a certain way in the past to correct them in the future.
- Stay the course.
- This one is tricky, but stay the course under normal conditions.
- Manage your time.
- Park what you are working on at a good spot so anyone can pick it up later.
- Avoid discussing conspiracy theories, making judgments with limited information, and discussing things that are outside your domain.
- There are a lot of cool ideas out there and ways to view events, but they are distracting and trivial to the tasks at hand.
- This isn't a spin room.
- A tool that is chattering isn't cutting well.
- Start resolving issues in a prompt manner.
- Sorting out bugs is a long process and time is valuable.
- There will frequently be roadblocks that require additional information, that requires more waiting.
- Morale is improved when issues are dealt in a timely manner.
- Do not just ask someone for a resource.
- Explain your situation, your proposed solution, and how the resource seems like the best option to achieve the solution.
- Do not make excuses.
- Explanations are fine.